Privacy & Security

Newplak's Privacy Policy — Your information is safe with us

The security of your personal data is our top priority at Newplak. Read this Privacy Policy to understand how your information is collected, used, and kept safe.

Last Updated: January 2026
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Published in Bengali

How We We Protect Your Data

A quick overview of the key pillars of Newplak's Privacy Policy

End-to-End Encryption

All your data is secured with 256-bit SSL encryption. Every transaction and login session runs through an encrypted channel, ensuring your information cannot be accessed by third parties.

Your information is never sold to third parties

Newplak never sells, rents, or transfers your personal data to third parties for marketing purposes. Your information is used exclusively to improve our services.

Secure Data Storage

All user data is stored on internationally certified secure servers. Regular security audits and vulnerability testing ensure your data remains protected at all times.

Minimal Data Collection

Newplak only collects data that is strictly necessary to provide our services. We never ask for more than we need — your privacy is the foundation of our policy.

Your Control

You have the full right to view, correct, or request deletion of your own data. You can exercise this right at any time by contacting our support team.

Transparent policies

We believe transparency is the best policy. Newplak's Privacy Policy is written in plain language so every user clearly understands how their data is being handled.

Last Updated: January 1, 2026
1

Introduction

Welcome to Newplak. This Privacy Policy explains how your personal data is collected, stored, and used when you interact with the Newplak platform. It applies to our website, mobile app, and all other digital services we offer.

By using the Newplak platform, you are deemed to have read and accepted this Privacy Policy. We believe privacy is a fundamental right, and protecting user data is at the core of every decision we make at Newplak.

This Privacy Policy is updated regularly. For any significant changes, we will notify users as far in advance as possible. We recommend reviewing this page periodically.

This Privacy Policy is Newplak's Terms & Conditions should be read together. Both documents together form the complete terms of use for Newplak.
2

What Data We Collect

Newplak only collects information that is necessary to deliver our services. The table below outlines what we collect and why:

Type of Information Example Reason for Collection
Identity Information Name, date of birth, national ID number KYC verification and account registration
Contact Information Phone number, email address Account Verification & Support
Financial Information Payment methods, transaction history Deposit/Withdrawal Processing
Technical Information IP address, device information, browser Security & Fraud Prevention
Usage Information Game history, session duration, preferences Improving service quality

We may collect data directly from you, automatically from your device, and in some cases from third-party verification services. Your consent is obtained before any data collection takes place.

3

How Your Information Is Used

Newplak uses collected data for specific, defined purposes only. We never use your information for anything you have not been informed about. Your personal data on Newplak is used for the following reasons:

  • Identity verification for account creation and management
  • Securely processing deposit and withdrawal transactions
  • Preventing fraud, money laundering, and illegal activities
  • Ensuring platform security and functionality
  • Personalising your gaming experience based on your preferences
  • Complying with applicable laws and regulatory guidelines
  • Having your issue resolved by the support team
  • Monitoring responsible gaming practices and providing necessary support
Newplak never shares your data with third parties for marketing purposes. Any promotional messages you receive relate solely to Newplak's own services, and you can opt out at any time.
4

Information Sharing & Disclosure

Newplak does not sell your data. However, in limited circumstances, information may be shared with trusted third parties:

  • Payment Processors: Only the minimum necessary information is shared with payment gateway providers to complete transactions
  • Identity Verification Services: Information may be shared with trusted verification agencies as part of the KYC process
  • Legal obligations: Information may be disclosed in response to a court order or a lawful request from a government authority
  • Cybersecurity: Information may be shared with relevant authorities to prevent fraud or criminal activity

Before sharing information with any third party, their privacy standards are verified. Newplak ensures that all third parties adhere to the same level of data protection standards.

All third parties we work with operate under a strict data processing agreement and are not permitted to use your information for their own business purposes.
5

Cookies & Tracking Technologies

Newplak's website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

  • Essential Cookies: Essential for maintaining login sessions and core functionality — these cannot be disabled
  • Performance Cookies: Used to analyze user behavior and improve the platform
  • Preference Cookies: Used to remember your language, theme, and other preferences
  • Security Cookies: Used to prevent fraud and unauthorized access

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain platform features.

6

Data Security Measures

Newplak uses industry-leading technology to protect your data. Our security infrastructure operates across the following layers:

  • All data transfers are protected with 256-bit TLS/SSL encryption
  • Two-Factor Authentication (2FA) available for added account security
  • 24/7 real-time monitoring system to detect suspicious activity
  • Regular security audits and penetration testing are conducted
  • Staff receive regular training on data privacy and security
  • Physical security and access control for server rooms are ensured

Despite our best efforts to protect your data, if a security breach occurs, Newplak will notify affected users within the legally required timeframe and take all necessary action.

If you notice any unusual activity on your account, contact our support team right away. We will respond immediately to secure your account.
7

Your Rights

Every Newplak user has the following rights regarding their personal data:

Right to Access Your Information

You have the right to request a full overview of the data we hold about you at any time.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete information.

Right to Erasure

You may request the deletion of your information under certain circumstances.

Right to Object to Processing

You have the right to object to the processing of your information for specific purposes.

Right to Data Portability

You may request a copy of your data in a portable format.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be temporarily suspended.

To exercise any of these rights, please contact our support team. We typically respond to such requests within 30 business days.

8

Data Retention Period

Newplak retains your data only for as long as it is necessary or legally required. Retention periods may vary depending on the type of information:

  • Data for active accounts is retained for as long as the account remains active
  • Financial transaction records are retained for up to 5 years after an account is closed
  • Customer support conversations are retained for 2 years after resolution
  • Log files and technical data are automatically deleted after 12 months
  • Data required for legal compliance is retained for the period specified under applicable law

Once the retention period expires, data is securely and permanently deleted in a way that makes recovery impossible.

Certain financial data may be retained for an extended period to meet the requirements of financial regulators. Contact our support team for more details.
9

Protection of Minors

Newplak is an 18+ platform. We do not knowingly collect data from or provide services to minors. Age verification is mandatory during registration.

If we become aware that personal data has been inadvertently collected from a minor, that data will be deleted immediately and the associated account will be closed. Ensuring minors engage with gaming responsibly is part of our social commitment.

If you believe your child is using Newplak, please contact our support team immediately. We will take prompt action.

10

Changes to the Privacy Policy

Newplak may update this Privacy Policy from time to time. Changes may be driven by the addition of new services, legal requirements, or updates to our business operations.

  • Registered users will be notified ahead of any significant changes
  • The "Last Updated" date at the top of this policy will always be kept current
  • Continued use of the platform after any changes will be considered acceptance of the updated policy
  • You can request a previous version of the policy through our support team
Please visit this page regularly and ensure your contact details are up to date so you receive timely notifications of any important changes.
11

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, feel free to reach out to us directly. Newplak's dedicated privacy team will review your request carefully and respond promptly.

To exercise any of your data rights, please reach out to us through the following:

Response Time: Within 30 business days

Your privacy genuinely matters to us. Newplak is committed to handling every request with care and responding with full transparency.

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